The
Rural Utilities Business Management Occupational Endorsement Program (OEP)
is the result of collaboration between the University of Alaska Fairbanks and
the State of Alaska Department of Commerce, Community, and Economic Development;
Division of Community and Regional Affairs with financial support from the
U.S. Department of Agriculture Rural Development, Alaska Office. The
OEP incorporates courses in rural water and wastewater utility management,
developed and taught by the State of Alaska Rural Utility Business Advisor
(RUBA) program since 1990.
This website, along with the program's training
records and course information are managed by Alaska
Water Wastewater Management Association. Access
to the training records and course information can be obtained
from the Contacts below.

Co-sponsored by regional non-profit associations and the Department of Commerce,
Community, and Economic Development.
Held throughout Alaska
Training provided to staff from small Alaskan communities with up to 1,500
residents
Particpants include utility managers, utility clerks, operators, mayors, tribal
council presidents, and other governing body members.
Workshops include a series of six 32 hour sessions leading to a certificate
in utility management.

Introduction to Utility Management
- Organizational Management
- Personnel Management
- Financial Management
- Planning Management
- Operational Management
Personnel Management
- Personnel Policies and Procedures
- Safety Policy and Programs
- Selecting and Hiring Staff
- Orientation and training
- Regulations and the Law
- People, Communication and Conflict
- Motivation and Management Skills
Planning Management
- Introduction to Planning
- Getting Ready to Plan
- Collecting Information
- Developing Alternatives
- Evaluating Alternatives
- Choosing the Best Alternative
- Putting the Plan into Action
Financial Management
- Budgets
- Chart of Accounts
- Rate Setting
- Collections
- Financial Reports
- Managerial Reports
Operational Management
- Safety
- Operations and Maintenance Schedules
- Data Collection and Policy
- Public Relations
- Inventory Control
- Contingency Planning
Organization Management
- Level of Service
- Organizational Structure
- Roles, Authority, and Responsibilities
- Utility Ordinance
- Customer Agreements
- Communication and Administration

Managers and utility clerks
gain new skills to help manage and operate community water and sanitation facilities. Skills
acquired during training can be transferred to management and operation
of
other community facilities.
Proper management and operation helps sustain essential community facilities
and services to benefit residents.
The community receives points on their Village Safe Water or SDS application.
Operators earn 3 core CEUs for operator certification.
Participants can earn 2 college credits with the University of Alaska.

Employees of rural water and wastewater utilities
Individuals who have completed some or all of the courses taught by the State
RUBA Program are eligible for credit for their prior learning.
Individuals in rural Alaska who would like to prepare themselves for a new
career.

To obtain information about application requirements, a schedule of course
offerings, application fees, and financial assistance visit: http://www.commerce.state.ak.us/dca/ruba/ruba.htm or http://www.uaf.edu/rural/

Elizabeth Manfred, RUBA Program Manager
Phone: 907-269-4556 | Fax: 907-269-4563
Email: elizabeth.manfred@alaska.gov
Angie Monteleone, AWWMA Executive Director
Phone: 907-561-9777 | Fax: 907-688-4658
Email: amonteleone@awwma.org